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Office hours are 8:00 am - 5:00 pm (Pacific Time) Monday - Friday. If you are trying to reach Oracle Support please call (800) 223-1711. You must have a valid Customer Support Identifier (CSI) number in order to access Oracle Support, which is available 24/7. Your support agreement must be renewed annually in order to continue accessing Oracle Support. Please note that our firm does not provide technical support for Oracle software.